Returns & Exchanges
At Cosara, we want you to be completely satisfied with your beauty purchases. If a product doesn't meet your expectations, you may return or exchange it within 30 days of receipt provided it is in its original, unopened packaging.
Initiate Your Request
Log into your Cosara account and navigate to your order history to select the items you wish to return and receive a Return Authorization number.
Secure Packaging
Carefully pack the unused items in their original boxes, ensuring they are protected from damage during transit, and include your printed return slip.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Refund Processing
Once our quality control team inspects your return, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing